FAQ

Here are some of the most common questions we get asked here at Make Salt Lake.

Q: How does this place work?

A: Make Salt Lake works a lot like a gym. For a small monthly fee (usually $50), you can have access to all of the tools, space, and equipment that we have available. Once you sign up, there is a brief Onboarding and Orientation process in order to get your key card and access code. After you have completed that introduction, you are free to use the space 24/7! Some of our areas have additional certifications and trainings that are required before you can use them.

Q: When are you open?

A: To our members we never close! For members we are a 24/7 facility. For non-members we have an open house every Wednesday from 7-9pm when they can come and get a tour, ask questions, meet members, and get signed up.

Q: Can I bring guests?

A: Yes! You may absolutely bring guests. Show off the space, the tools, and the projects to anyone who is interested. However, you are not allowed to have other non-members using the tools or working with you on projects. Anyone using tools in an area must be a member and have gone through all the proper certification trainings.

Q: Can non-members use the space during open house?

A: Unfortunately no. Only people who are currently members and who have taken the proper certifications can use the equipment or gain access to the space.

Q: How do I sign up?

A: The best way to sign up is to come to an Open House on Wednesday from 7-9pm. You can get signed up, get onboarded, get your access code, and get started all at once! This is the fastest way to get going. You can also sign up via the website. Go to Makesaltlake.org and click Join Now. Fill out the info and follow the instructions. Once you have completed the sign-up, call the Make Salt Lake number or send an email to schedule a time to do your onboarding.

Q: Are there any discounts?

A: Yes. For veterans and students we have a $15/month discount. And if you sign up for 6 months at a time, you get 1 month free!

Q: Who is covered by my membership?

A: MSL memberships are considered household memberships. They cover any individuals living under the same roof. All members must go through the onboarding process and the certifications for any areas they wish to use, but there is only the one fee.

Q: Can I sell what I build?

A: Yes absolutely. We have many members who use Etsy, Amazon Handmade and Ebay to sell their products. We also have members who run businesses or sell products at farmers markets locally. Whatever you make is yours to do with as you please.

Q: Are there people around to show me how to use the tools?

A: Many of our areas have certifications that are required before you are granted access. They go over basics of safety, proper use, and care of the equipment and can serve as a strong base of knowledge. They do not focus on skills or tips and tricks for using the tools. We don’t have people designated to answer questions or to be on site for explanations, however, our community is welcoming and very knowledgeable. If you ever find yourself with questions or looking for more information on a tool or area, members you see using the space are usually available to answer questions and Slack (our message board) is always a great place to go with questions.

Q: How do certifications work?

A: Certifications are required for many of the areas at MSL. For a complete list, you can go to the Certifications and Training section of our website or look for the chart in the Onboarding and Orientation handout for new members. These certifications usually take the form of classes that range from 30 minutes to 2 hours and are taught by a skilled and knowledgeable member of Make Salt Lake. If a certification class is required, you will be required to take it before using any of the tools in that area. When you complete the class you will then be allowed to begin using the tools and in some cases will receive an access code to gain entry to the shop or area.

Q: Who do I contact if I have questions? Who works here?

A: Everyone! The great thing about MSL is that we are almost completely volunteer run. That means that if you have a question, the best people to ask are your fellow members. Slack is the best place to ask the membership as a whole any question you have. You can also reach out to the Shop Manager or any of the Shop Champions on Slack. And if anyone asks a question that you know about, please chime in!